![]() ![]() ![]() The company blamed its breach of rules on issues with the mapping of information between its customer database and its mailing platform. ![]() The agency found that the operator, which was recently acquired by British bookmaker William Hill, had contacted self-excluded customers via direct mail and email. The KO conducted an investigation into Mr Green’s activities in Sweden in July. Violations Discovered with KO Investigations The two companies were issued injunctions by the consumer protection agency and were informed that each of them could be imposed a SEK2 million (approx. In a statement on its official website, the KO urged Mr Green and Karl Casino to stop sending promotional materials to self-excluded gamblers and warned them that they would face heavy penalties if caught to be violating Swedish regulations again. Under the terms of their licenses from the Swedish Gambling Authority, Spelinspektionen, gambling operators must ensure that self-excluded customers are not being sent any promotional materials while they are trying to rein in their appetite for gambling. This means that they will not be able to access gambling websites and place wagers with those. The Spelpaus service enables customers to bar themselves from gambling with all locally licensed operators for a period of time of their choice. Sweden launched early this year an industrywide self-exclusion register as part of the reorganization of the Scandinavian nation’s online gambling market. The consumer protection authority said Tuesday that it has warned Mr Green and Karl Casino to stop reaching out to self-excluded gamblers with offers that can lure them back into playing online casino games or betting on sports. The Swedish Consumer Agency (KO) has chastised two locally licensed online gambling operators for sending promotional materials to self-excluded customers across various communication channels.
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